Contact
Email: bcsadmin@lbbd.gov.uk
Phone: 020 4513 7170
Complaints
At Becontree Collection Services we are continuously seeking ways to improve our services to provide the highest quality of customer care. If you have a particular dissatisfaction with our services or actions have left you unhappy, then we want to know how we can put this right.
Before you consider registering a complaint have you reviewed our frequently asked and common questions relating to enforcement.
FAQs
FAQs
You should follow the instructions within the letter carefully. Recommendations are to pay the amount owing to avoid further action and charges. We understand that certain circumstances may mean you are unable to pay this in full and so we recommend that you contact us to discuss your options on 020 4513 7170.
The letter has been sent under instruction from our client, in order to have this address removed we will need to provide us with proof of residency, this can be either a recent mortgage statement, tenancy agreement, council tax statement or utility bill dated within the last 3 months.
It is important that you do not ignore correspondence you have received. We understand that it is sometimes not possible to pay what you owe in full, that’s why our friendly team of compliance officers are on hand to discuss your circumstances and what options you may have for an affordable payment arrangement.
We understand that at times If you believe that this matter has already been resolved then we will need to see evidence of this as soon as possible to avoid further action being taken. We will require a copy of the receipt showing the date and amount paid along with any supporting information (method of payment, where the payment was made) this will assist in resolving this matter.
Our agents can attend between 6am and 9pm on any day (Monday to Sunday) and will be scheduled to visit your property after the compliance stage ends. You can avoid further charges if you resolve this matter before an Enforcement Agent visits your property.
You will be contacted by us or the enforcement agent to bring this back up to balance, worst case scenario your goods could be removed. It is important that you only agree repayment arrangements that are affordable and sustainable, we understand that circumstances change
Fees are added owing to specific actions in law and are set in accordance with the Taking Control of Goods (Fees) Regulations 2014. More information on fees and actions can be found on our fees page.
This is because we are in receipt of an instruction to carry out action subject to the Tribunals, Courts and Enforcement Act 2007. In short this means that we are there to seek a resolution to an outstanding matter.
Our enforcement agents only visit to obtain a resolution to a specific debt. Usually they will only remove “goods” where there are no other viable options for resolution, and so it is key that you communicate with the agent who will leave a visit letter.
No, usually debt advice does not suggest that you let an enforcement agent into your home. It is also worth noting that you are within your rights to refuse access. Although enforcement agents can request additional powers to obtain entry where they feel this could be necessary.
An enforcement agent acting under the authority of a power granted by the Tribunals, Courts and Enforcement Act 2007 has an express right to enter into and remain within a relevant property. Prevention of duties at this point could be deemed an arrestable offence and so recommendations are to communicate with the agent present.
Yes, enforcement agents have the right to enter into a relevant property by usual means and so where a property is left insecure an enforcement agent can enter into the property without you being present. However an enforcement agent cannot use force to gain entry unless there is express consent by the courts or a pre existing Controlled Goods Agreement has been breached.
Taking control can be done in a number of ways, these include; by application of an immobilisation device (clamp or other), creating a pound on site, removal or by issuing a controlled goods agreement. If you intentionally interfere with (for example dispose of or remove) controlled goods without a lawful excuse, you will be committing an offence and risk a fine or imprisonment.
Yes, however removal is only performed where there are no other viable options of resolution that are accepted by our instructing client, and this action is only authorised in a small number of examples. If you have concerns regarding your goods then please contact us on: 020 4513 7170 to discuss your options.
Yes, this can be refused if you offer an amount that is too low or if the amount is expected to be unsustainable. Payment arrangements should always be the maximum you can afford to pay, with an emphasis on affordability. If you are unsure of what you can afford you can use an affordability tool.
This is a written agreement between an enforcement agent and you that they will not carry out any further enforcement (to include removal) and allow listed goods to remain in your custody. This means you can continue to use these items, so long as an accepted affordable repayment plan is maintained. Failure to fulfil your obligations could result in the enforcement agent re-entering your property (using reasonable force if required) to inspect or remove goods and so it is key that you contact us if you have any concerns regarding the affordability of your arrangement.
In order for us to resolve this matter we will need you to provide evidence of the vehicle sale this includes:
• Receipt of sale (showing date)
• Transfer of funds (Bank transfer)
• DVLA confirmation of the date you ceased to be the Registered Keeper of the vehicle
• Proof of cancellation of insurance.
You can let us know about changes to vehicle ownership by completing our vehicle disputes form.
We understand that enforcement action may have come as a surprise, as such this may have inconvenienced you, however until evidence is received to confirm a change of ownership we are required to continue recovery action. We have made it easy for you to notify us of your new ownership by completing our online form.
We understand that enforcement action may have come as a surprise, as such this may have inconvenienced you, however until evidence is received to confirm a change of ownership we are required to continue recovery action. We have made it easy for you to notify us of your new ownership by completing our online form here